Online Courses
Online Courses Overview
Build a Team of Top Performers
Developed in partnership with The Ohio State University, these interactive, self-paced courses help RV service and parts personnel increase efficiency and reduce Repair Event Cycle Time (RECT).
Please Note: Completion of these courses provides a professional foundation and prepares students for certification; however, course completion does not grant certification.
Course Tracks & Key Skills
Parts Specialist
- Store merchandising
- Inventory management
- Online and over-the counter sales
- Seasonal promotions
- Marketing parts and accessories
Parts Manager
- Managing customer relations
- Managing human resources (2 modules)
- Managing financial recourses
Service Writer/Advisor
- Improving customer satisfaction and community relations
- Organizing and managing appointments and workflow
- Generating additional services and revenue
- Coordinating with technicians and other departments
- Administrating and operating effectively
- Building trust and rapport
Service Manager
- Managing Service Department Workflow
- Providing Customer Service
- Generating Service Department Revenue
- Reviewing Administrative Reports
- Managing Service Personnel
- Training Service Department Staff
- Promoting Public Relations
- Performing Administrative Tasks
Warranty Administrator
- Processing and Opening Repair Orders
- Processing Warranty Claims and Parts
- Processing Warranty Payments
- Maintaining Customer and Manufacturer/Supplier Relations
- Performing Administrative Tasks
- Checking in New Units
Why Choose Our Online Training?
- Flexible Learning: Fully interactive with audio voice-over and progress checks.
- Comprehensive: Includes a timed final assessment to validate skills.
- Affordable: Only $150 per student, per course.
- Certification Prep: An ideal first step toward official RV Learning Center Certification.
Online Courses
***This course will not certify you as a Parts Specialist***
Ready to enroll yourself in the course? Click Add to Your Cart (below)
Ready to enroll someone else in the course? Email info@rvda.org or call (703) 591-7130, ext. 107.
ALREADY ENROLLED in the course? Click here to log in.
Available… Details
***This course will not certify you as a Parts Manager***
Ready to enroll yourself in the course? Click Add to Your Cart (below)
Ready to enroll someone else in the course? Email info@rvda.org or call (703) 591-7130, ext. 107.
ALREADY ENROLLED in the course? Click here to log in.
Top… Details
Cost: $150. Course Description: The fourteen-module course covers topics related to service management, including managing service department workflow, providing customer service, generating service department revenue, reviewing administrative reports, managing service personnel, training service department staff, promoting public relations, and performing… Details
***This course will not certify you as a Warranty Administrator***
Cost: $150. Course Description: The eleven-module course covers topics related to warranty administration, including processing repair orders, handling warranty claims and parts, managing payments, maintaining customer and manufacturer/supplier relations, checking in new units. Multiple sections focus on processing and closing repair orders, emphasizing… Details
***This course will not certify you as a Service Writer/Advisor***
Cost: $150. Course Description: The course covers 43 key competency areas and provides front-line people with the knowledge required to meet and exceed customer and dealership expectations on a day-to-day basis. Content offers the best and brightest ideas from RV industry service experts with instruction on:
- Building trust and… Details
RV DEALERS ASSOCIATION (RVDA)
3930 University Drive
Fairfax VA 22030
P: (703) 591-7130
F: (703) 591-0734