Video Previews of Our Education Presentations
Jamison Carrier
Building a Championship Team: How Leading Dealerships Attract Top Performers
Dealer/GM
Tuesday, November 10, 2026
9:30am – 10:30am
Top performers rarely apply because they’re already succeeding elsewhere, TeamNavX founder Jamison Carrier shares proven strategies to proactively recruit, identify, hire, onboard, and develop top talent while building a culture and action plan that strengthens the dealership’s talent pipeline and long-term success.
Rob Cochran
From Check-In to Cash Flow: Fixing the Hidden Gaps in RV Service Operations
Fixed Operations
Thursday, November 12, 2026
2:45pm – 3:45pm
In this session, you will learn how stronger intake and inspection processes—including consistent documentation, photos, notes, and issue tracking—can reduce delays, rework, warranty challenges, and lost revenue while improving communication, repair cycle times, and overall service performance.
Glo Cuiffi
Staffing is NOT the Problem: How RV Dealers Attract, Keep, and Grow Great People
Dealer/GM
Thursday, November 12, 2026
2:45pm – 3:45pm
Attendees will learn how to attract and retain top talent, develop leaders internally, improve communication and trust, understand and reduce turnover, and build a culture of accountability and high performance.
Mark Koep
The AI Paradigm Shift: Navigating the New Era of Digital Interaction in Outdoor Travel
Business Innovation (Sales & F&I)
Thursday, November 12, 2026
1:30pm – 2:30pm
Explore how RV dealerships can transition to AI-native operations by leveraging proprietary data, automating internal processes, adapting to evolving camper behaviors, and building future-ready infrastructure that improves operational efficiency while prioritizing high-value, human-to-human hospitality.
Keryn Lynn
The Hidden Revenue in Your Service Department: How Dealerships Are Capturing and Converting More Opportunities Without Increasing Ad Spend
Fixed Operations
Wednesday, November 11, 2026
8:00am – 9:00am
Attendees will learn practical systems to capture and convert more service opportunities by improving follow-up, response times, communication, automation, and KPI tracking—ultimately increasing booked appointments, efficiency, customer experience, and fixed-operations revenue.
Keryn Lynn
Practical AI for Dealerships: How to Improve Response Time, Efficiency, and Booked Appointments Without Adding Staff
Business Innovation (Sales & F&I)
Thursday, November 12, 2026
8:00am – 9:00am
Attendees will learn how to apply practical AI tools and workflows to improve communication, reduce response times, increase appointment bookings, and streamline dealership operations without adding staff.
Ross Perrelli
From Inventory to Income: Driving RV Dealership Profitability Through Strategic Floorplan Management
Dealer/GM
Wednesday, November 11, 2026
10:30am – 11:30am
Attendees will learn to turn floorplan into a strategic profit lever by using financial dashboards, inventory segmentation, and the Price, Placement, and Pace framework to protect margins, manage aging inventory, improve cash flow, and make faster, more profitable decisions.
Paul Sheldon
F&I is a Team Sport: Let’s Win Better Together – Building, Developing & Retaining High-Performing Teams, Leadership Growth, Customer Experience
Business Innovation (Sales & F&I)
Thursday, November 12, 2026
12:15pm – 1:15pm
Attendees will learn how to make F&I the connective hub between sales and service, aligning departments to improve product acceptance, customer trust, retention, referrals, and overall dealership profitability.
Jered Sobel
Manage Your Inventory Age Through the Sales Manager
Dealer/GM
Thursday, November 12, 2026
12:15pm – 1:15pm
Attendees will learn how to use the sales process to proactively manage inventory age, engage sales teams in inventory control, and reduce reliance on costly last-resort strategies for moving aged units.
Theresa Syer
Moments That Matter: Turning Everyday Interactions into Experiences Customers Remember
Dealer/GM
Tuesday, November 10, 2026
8:15am – 9:15am
This session helps dealership teams identify and elevate the moments that matter most across the customer journey through intentional communication, meaningful human interactions, and effective responses to high-emotion situations—building trust, strengthening loyalty, and creating a consistent customer experience that differentiates the dealership.
Theresa Syer
Building a Customer Experience Strategy That Drives Consistent Dealership Execution: Turning Intent into Aligned Daily Action
Dealer/GM
Tuesday, November 10, 2026
10:45am – 12:15pm
This session provides a practical framework for building and executing a dealership-wide Customer Experience Strategy by establishing clear expectations, aligning team behaviors and communication standards, and embedding leadership practices, daily routines, and reinforcement tools that ensure consistent customer experiences across every department and touchpoint.
Ron Wheeler
Your Website Is A Dinosaur – Find Out Why And What You Need To Do!
Digital Marketing/BDC
Tuesday, November 10, 2026
10:45am – 11:45am
Learn how to take control of your dealership’s most valuable digital asset—your website—by identifying conversion gaps, understanding why your platform is underperforming, and developing an actionable plan to improve results and prepare for the future of automotive retail websites.
RV DEALERS ASSOCIATION (RVDA)
3930 University Drive
Fairfax VA 22030
P: (703) 591-7130
F: (703) 591-0734